Your privacy is our priority. This document clearly explains how 5hot collects, uses, stores and protects the personal information of every member on our platform.
At 5hot, we take privacy seriously — not merely to meet legal requirements, but because we believe member trust is the foundation of everything we build. Every time you use the 5hot platform — whether through 5hot.pro or our mobile app — you are entrusting us with your personal information, and we do not take that responsibility lightly.
This Privacy Policy is written in plain, easy-to-understand language — not filled with burdensome legal jargon. We want you to genuinely understand what happens with your data, not just click "I Agree" without reading. This document explains exactly what data we collect, why we collect it, who can see it, and how you can control it.
Quick Summary: 5hot only collects data that is necessary to operate the platform securely and deliver the best experience to you. Your data is never sold to anyone — not now, not ever.
This policy applies to all users of the 5hot platform, including website visitors, registered members, and anyone who downloads or uses our mobile app. By continuing to use the platform, you confirm that you have read and agree to this Privacy Policy.
We only collect information that is genuinely necessary to operate the platform securely and provide you with the best service. Below are the categories of data we collect:
| Data Categories | Example Information | Primary Purpose |
|---|---|---|
| Identity Information | Full name, date of birth, identity card number | KYC verification, fraud prevention |
| Contact Information | Email address, mobile phone number | Account communications, security notifications |
| Financial Information | Bank account number, account holder name | Processing deposits and withdrawals |
| Technical Data | IP address, device type, browser, OS | Security, fraud detection, analytics |
| Usage Data | Game history, transaction logs, session duration | Platform improvements, responsible gaming |
| Communication Data | Support chat records, incoming emails | Troubleshooting, service records |
We may also collect information from trusted third-party sources such as identity verification providers and fraud prevention agencies, solely for the purpose of verifying the accuracy of the information you provide.
Every piece of data we collect has a clear purpose. We do not retain data without reason and do not use it for anything not stated here. The following outlines how we use your information:
Note: We do not use your data for automated decisions that significantly affect you without human review. Any action taken on your account goes through a careful review process.
We do not sell, rent, or trade your personal data to any third party for marketing purposes. However, there are specific situations where we may need to share your information with trusted parties:
Our Commitment: Every third party we work with is required to comply with the same strict data protection standards that we uphold ourselves. We do not compromise on this.
5hot invests seriously in digital security infrastructure to ensure your personal data remains protected at all times. The technical and organisational security measures we employ include:
While we take every reasonable measure to protect your data, no digital system can be guaranteed 100% secure. In the event of a security incident involving your data, we will notify you and the relevant authorities within the timeframe required by law.
The 5hot website and app use cookies and similar tracking technologies to enhance your experience and ensure the platform runs smoothly. Below are the types of cookies we use:
Cookie Controls: You can manage or disable non-essential cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of some parts of the platform.
You have clear rights regarding your personal data. 5hot fully respects these rights and we provide an easy way for you to exercise them:
You have the right to request a copy of all personal data we hold about you in a readable format.
If your data is inaccurate or incomplete, you have the right to request an immediate correction.
Under certain circumstances, you may request that we delete your personal data, subject to our legal obligations.
You may object to the processing of your data for specific purposes such as direct marketing at any time.
You have the right to receive your data in a structured format that can be transferred to another platform.
You may request that we restrict how we process your data in certain situations while a review is in progress.
To exercise any of the above rights, contact our support team via in-app live chat or email us at [email protected]. We will process your request within 30 business days.
We only retain your personal data for as long as it is needed for the purposes stated in this policy, or for as long as required by applicable laws and regulations.
Once the retention period ends, data will be securely deleted or converted into anonymised form that can no longer be personally linked to you.
5hot reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our practices, new legal requirements, or service improvements. When we make significant changes, we will:
We encourage you to review this page periodically to stay informed about how we protect your information. Continued use of the 5hot platform after any amendments take effect will be deemed acceptance of the updated terms.
If you have any questions, concerns, or complaints regarding this Privacy Policy or the way we handle your personal data, our team is ready to assist.
Unresolved Complaints: If you are not satisfied with our response to your privacy concern, you have the right to lodge a complaint with the relevant data protection authority in your country.
We don't just make promises — we invest in technology and best practices to ensure every member's personal data remains protected at all times.
All personal data and financial transactions are protected with 256-bit SSL encryption — the same technology used by leading banking institutions worldwide.
We have never and will never sell, rent, or trade your personal data to advertisers or third-party data brokers. This is a core principle we stand by.
Through your account settings, you can update your information, manage communication preferences, and request data deletion at any time with ease.
Our security team monitors the platform around the clock to detect and respond to any threats or suspicious activity before they affect you.
Our identity verification process is conducted solely for the security of all members and regulatory compliance — not for marketing or data sales purposes.
Should any unusual activity occur on your account or a security incident involving your data arise, we will notify you promptly without delay.
Your data is protected, your transactions are secure, and your privacy is respected. Join over 500,000 Malaysian players who have trusted 5hot as their entertainment platform of choice.